nouhaila's CV
nouhaila driouch
Home: 1 traverssa da beira mar N 6, 2, 3080-261, buarcos, Portugal
Profile summary
Adaptable professional transitioning from aviation safety training to receptionist operations with 2 years of experience across 7 organizations. Proficient in front desk operations, guest services, and reservation management. Multilingual professional fluent in 5 languages, supporting international guests across multiple resort and hospitality locations. Committed to delivering quality guest communications and maintaining daily facility standards.
Career highlights
Front Desk Operations: Managed guest check-ins, check-outs, and reservation inquiries across multiple resort and hospitality locations.
Guest Communications: Handled client communication and phone inquiries across international booking platforms in multiple languages.
Resort Services: Provided resort activity information and processed visitor traffic logs while supporting daily facility standards.
Key skills
Professional experience
Manages front desk operations for the establishment, overseeing visitor communications and daily guest arrivals. Coordinates administrative schedules while handling incoming phone and digital inquiries.
- Greets guests upon arrival and directs them to appropriate locations within the facility.
- Answers incoming phone calls and routes messages to relevant staff members.
- Maintains physical and digital logs of daily visitor traffic.
- Processes guest check-ins and handles room key distribution.
Coordinated international guest arrivals and departures within a resort environment, working alongside multicultural teams to deliver standard information services and manage reception operations.
- Processed guest check-ins and check-outs while managing daily reservations and specific inquiries.
- Delivered resort activity information and addressed guest requests to support service standards.
Executed reception and guest services operations within a resort environment, coordinating daily arrivals and departures while collaborating across multicultural teams.
- Managed check-ins and check-outs for international guests arriving at the resort.
- Provided information regarding resort activities, services, and local amenities.
- Handled incoming guest requests and managed reservation inquiries.
Supervised daily property workflows and guest relations, directing multi-lingual communications across phone channels and reservation platforms. Controlled arrival procedures while organizing tailored room preparations for special guest events.
- Handled phone questions and client communication through Booking.com and Airbnb in French, English, Portuguese, and Arabic.
- Produced instruction guides for apartment equipment using Microsoft Word to support guest usability.
- Greeted visitors and processed check-ins while fielding inquiries regarding local transportation and nearby attractions.
- Served meals in the dining room and maintained tidiness across public areas and dining spaces.
- Delivered classroom sessions focused on sustainable tourism practices and accessibility standards for diverse participant groups.
- Assessed learner assignments and provided feedback on tourism project proposals.
- Completed practical survival skills training in flight simulators located in Vigo and Valencia.
Education
- 12 °grade
- Level in EQF: 4
- Studied tourism operations, hospitality management, customer service, and cultural awareness
- Gained practical experience in travel agency tasks, tour guiding, and event organization
- Developed communication and sales skills tailored to the tourism and hospitality industry
- Learned about tourism legislation, environmental sustainability, and local/national tourism products
- Participated in internships and real-world simulations to apply tourism knowledge in professional contexts
Languages
Arabic · Native
French · Professional
English · Professional
Portuguese · Professional
Spanish · Professional